Mycasino Review: All the important info here

The Mycasino review discovers that the operator entered the Switzerland online gaming sector during 2019, under licence from the Swiss Federal Council. This is a brand of the bricks and mortar Grand Casino Luzern. The article looks at the Mycasino welcome bonus that is activated by the Mycasino promo code. The Mycasino mobile service is also mentioned for potentially one of the best online casinos based in Switzerland.

Mycasino ReviewOur rating
Welcome offerMark: 4.5/5
Games offerMark: 3.5/5
Other promosMark: NA
Software and navigationMark: 4.0/5
Payment optionsMark: 4.0/5
Customer serviceMark: 4.5/5
Average ratingMark: 4.0

Welcome offer T&Cs: 18+. You must activate the offer within 7 days of signing up. You must make a deposit of at least CHF 10. Maximum of CHF 300. You must then replay the bonus money 35 times within 30 days of activating the offer.

The site is designed for slots and live casino table games. Some of the games are available on the Mycasino mobile version of the desktop computer website. The site has few features and games but more should be added as the brand becomes established.

Please bear in mind that the site is still in the early stages of development and this is a factor in the findings of the review. It is difficult to assess some of the features at this stage of the operation. The following table rates the site features covered in the Mycasino review:

Mycasino welcome bonuses – 4.5/5

This Mycasino review reveals an excellent welcome bonus. The offer is activated by the promo code.

The Mycasino review shows that the Mycasino welcome bonus is a genuine 100% matched deposit bonus. The value of the Mycasino sign up bonus is the same as the qualifying deposit. However, the staking requirement is 35 times the bonus. To be able to make the withdrawal of the bonus funds, new customers must wager CHF 10,500 in the first calendar month. The headline bonus provides a good incentive to open an account with the promo code, make a deposit and bet.

The best online casinos offer a welcome bonus for new customers. The value of the promo code offer compares favourably with promotions with other online casinos. The Mycasino welcome bonus is transparent but the turnover requirements are restrictive. However, staking 35 times the bonus before customers can access the funds is typical of the online casino market. There are limits to the contributions made by specific games and slots which is common.

Mycasino Welcome Bonus

Games offer – 3.5/5

At the time of the Mycasino review the live online casino had not been launched. The live casino is expected to feature the most popular casino games. The range of table games will probably include blackjack online and roulette.

The best online casinos feature a number of roulette formats and these should feature in the Mycasino online casino.
When the live casino is launched, customers will be able to choose from the most popular table games. Other operators in Switzerland and the rest of the world offer customers several versions of roulette, blackjack and baccarat. The site should feature American and European roulette.

The fundamentals are the same but there are two zeros on an American wheel.

The review highlights the range of slots that can be played in this online casino. The operator has developed the Golden Rabbit slots game. The welcome bonus includes 200 free spins on this slot. The virtual slot machines are themed and the most popular themes are ancient legends and mythology.

More slots will probably be launched in the fullness of time.
The range of slots includes some established favourites and the latest titles. The slots have a fixed prize or progressive jackpot.

Customers like to play the jackpot slots because they offer a potentially life-changing win for a small stake. The slots have a range of spin values which accommodate small staking players and others who want to bet more on each spin.

Mycasino promos for existing customers – N/A

When the Mycasino review was completed the site did not feature any ongoing online casino promotions for existing players. The Mycasino promo code offer for new players is generous but this is not complemented by additional offers for existing customers. It is early days for this online casino so the operator may introduce more promos in future.

The review highlights the welcome bonus up to CHF 300 and 200 free spins on the Golden Rabbit game. A further element of the welcome offer is a raffle for a visit to Las Vegas. Similar casino operators offer a range of promotions for existing customers.

The Mycasino review showed that the operator focuses on the sign up bonus and not ongoing promos.
When the operator launches the casino and the live casino comes into operation, the site may feature a range of casino promotions for current players.

Other sites offer cashback and free spins for selected slots. The online casino could introduce a VIP program which rewards existing players with promotions and additional free spins. Customers can usually join a VIP program by invitation.

Software ease of use – 4.0

This casino has developed proprietary slots such as Golden Rabbit based on in-house software. The operator launches new slots and offers some old favourites. Games providers include Novomatic, Novoline and Red Tiger.

The slots offer brings together the firm’s own games and slots from some of the leading suppliers in the industry. Many of these slots can be played on the Mycasino app. The Mycasino mobile version features some of the best slots from the desktop computer site.

The Mycasino online casino was only launched in 2019. The site is currently quite basic which means there is no complex navigation to reach a player’s favourite game. The games options are only Live Casino and Slots. The live casino is still under development so the only active option from the main menu on the Home Page is slots.

Therefore, the site is easy to use at the current stage of development. That attribute should remain when new products are introduced.

Mycasino Games

Payment options – 4.0

Customers can transfer funds using debit and credit cards, e-Wallets, bank transfers and the TWINT app. The operator does not charge fees but the providers may impose a charge for carrying out the transaction. Deposits are immediate and withdrawals are subject to the standard delays of 1 to 2 working days.

The Mycasino review shows that only bank transfers to accounts based in Switzerland are allowed. The minimum deposit is CHF 10. The maximum deposit depends on the payment method and the client’s transaction and betting history with the operator. Customers who register with this company are presented with a good range of banking options.

Customer service – 4.5

Customers can contact Mycasino using a free phone, generic email address and email contact form. Live Chat is available when customers login to their account but the service is not open for 24 hours a day. The department is open from 9am to midnight (1am on Friday and Saturday).

The site also features a comprehensive FAQ section which answers the most common queries. Mycasino is committed to promoting responsible gambling. There are measures in place to restrict problem gambling.

Mycasino also publishes contact details for a gambling support group in Switzerland. All features of the Mycasino service, including customer support, are available in French, German and English.

Our verdict – 4.0

At the time of writing the site was still being developed. Some of the features were not available. There was no regular casino and the live casino had not been launched. The Mycasino review showed that the site only offered a small range of slots.

Customers could play these virtual slot machines on PC’s and on the Mycasino mobile release. The existing customer service and payment functions work adequately. The site has the potential to develop into one of the best online casinos that serves the market in Switzerland.

What we likeWhat we don’t like
Range of favourite and new slots.No promotions for current players.
Decent welcome bonus value.Live casino under development.
Easy to navigate site.No 24 hour customer support.

Please note that new customers can enjoy the welcome bonus when registering with the promo code. The welcome bonus is a 100% matched deposit bonus for up to CHF 300, 200 free spins on Golden Rabbit and free entry to a draw with a prize of a trip to Las Vegas. There are currently no ongoing promotions for existing customers. However, some may appear on the site and they would complement the welcome offer activated by the promo code. This new customer offer is not a no deposit bonus casino promotion.

If you enjoyed gambling with Mycasino and are looking for more websites with exciting promotions, check out our review.

18+ | Please play responsibly | Terms and Conditions apply | Commercial Content